FAQ

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  • GENERAL INFORMATION

    • What is Sneak?

    • What do the flavours taste like?

    • How long will it take for me to feel the effects of Sneak, and how long will the effects last?

    • Is Sneak more expensive than other energy drinks?

    • How will Sneak improve my performance?

    • How do I make Sneak?

  • PRODUCTS

    • Is Sneak vegan?

    • How much sugar is in Sneak?

    • What's in Sneak?

    • How much caffeine is in a serving?

    • How much caffeine can I have per day?

    • Does Sneak contain sweeteners?

    • Is Sneak safe for everyone to drink?

    • What size guide is your clothing made to?

    • I’m diabetic, can I drink Sneak?

    • Has Sneak been FDA-approved?

    • How long do tubs last after opening?

    • Do Sneak Shakers come with something to mix up the formula?

    • Are the Shakers dishwasher-safe?

  • PAYMENT

    • What payment methods do you accept?

    • My order failed, but funds have been taken!

    • Why does my bank statement show two transactions for the same order? Was I charged twice?

    • Where do I enter my discount code?

  • SHIPPING

    • How long does shipping take?

    • How much does shipping cost?

    • When will I receive my tracking information?

    • My parcel has not had a scan for a while. What should I do?

    • My parcel has been marked as delivered but I have not received it. What should I do?

    • Can I redirect my order to a different address after it's been shipped?

  • MADE TO ORDER MERCH

    • What are the washing guidelines on the clothing?

    • How long will my merch take to arrive?

    • If i order a non-merch item and a merch item will they arrive together?

    • What is the sizing of the clothing?

    • How can I track my order?

    • How long will my order take to dispatch?

    • How long do I have to return my item?

    • What is the fabric composition of the clothing?

    • Returns

  • ORDERS

    • Is there a maximum order value?

    • What’s the reason for the maximum order value limit?

    • I want to place an over worth more than 115 Euros!

    • Do I have to pay any customs fees or charges?

    • How can I cancel my order?

    • How can I change my order?

    • Where can I check my order status?

    • I haven't received an order confirmation email. What should I do?

    • Can I get a return/exchange?

    • My order is marked as fulfilled but I have not received?

    • How do I return my item?

  • SPONSORSHIPS

    • How do I get a sponsorship with Sneak?

  • SNEAK ELITE

    • What is Sneak Elite?

    • How can I sign up for Sneak Elite?

    • What changes have been made to Elite?

    • Do I have to start again? Will I lose my points?

    • What is the new tier system?

    • How do I earn points?

    • How long does it take to get promoted to the next tier?

    • How do I redeem my Sneak Elite points?

    • How do I refer a friend?

    • How many friends can I refer?

    • What happens if I don't spend enough to stay in my tier?

    • What can I buy with my points?

    • What are the exclusive products in each tier?

    • Will my points expire?

  • OTHER

    • Can I mix Sneak with milk/soda? Can I combine flavours? Can I use a Sodastream with Sneak?

    • Will my favourite flavour / merch be restocked?

    • When are you dropping new flavours/merch?

  • OFFERS

    • Can i use my discount code with other offers?

    • Free gift with orders

    • Will my free gift be automatically added?

  • CARNIVAL

    • OK stop teasing us, what is the flavour?

    • What does the full collection include and what are the prices?

    • And when does it drop?

    • And let me guess, it’s limited?

    • Will there be early access?

    • Will there be order limits?

    • Are there going to be sachets?

    • Will the tubs be available on subscription?

    • Will there be discounts?

    • Tell us about the Sneak Carnival Mousepad.

    • How long will it take to ship?

    • What are the details of the Carnival Rollercoaster?

    • Do we have replacements for Carnival Rollercoaster and how do we manage damages?

    • How is the Carnival Rollercoaster sold?

    • What are the delivery timeframes of the Carnival Rollercoaster?

    • Will the rollercoaster be available to purchase?

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